Altis Grand Hotel Lisbon, Lisbon ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Rua Castilho, 11, Lisbon, Portugal, 1269-072

Altis Grand Hotel, a 5-star establishment, features a rooftop Garden Roof Bar and a spa featuring an indoor heated pool. This hotel offers 300 rooms, including 11 suites, and is situated close to Lisbon's Avenida da Liberdade and the Botanical Gardens.

Rooms & Amenities

All rooms at Altis Grand Hotel come equipped with amenities such as air conditioning, laptop-compatible safes, and marble bathrooms. Guests can choose from rooms with views of the city or the inner courtyard.

Dining & Leisure

Dining options include Fernando Restaurant, offering traditional Portuguese fare, and the Rendez-Vous Bistro, which features lighter meals. Guests can enjoy a selection of gins and craft beers at the Garden Roof Bar on the rooftop.

Business & Services

The hotel provides a fully equipped business center with 20 meeting spaces for events of various sizes. Access to the Business Lounge offers complimentary coffee and a selection of newspapers.

Location & Transportation

Located on a quiet street, Altis Grand Hotel is walking distance from the Botanical Gardens, Rossio Station, and Eduardo VII Park. Public transport options include the nearby Rato subway station and bus services.

“The hotel's location is perfect for discovering Lisbon's vibrant neighborhoods and delicious restaurants.”view full review

View hotel on map

“Exceptional service and delightful atmosphere at this hotel!” view full review

Top location:Highly rated by recent guests(8.3)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site at EUR 17 per day.

Wireless internet is available in the entire hotel for free.

Other information

The hotel offers a full breakfast at the price of EUR 24 per person per day.

Maximum capacity of extra beds in a room is 1.

Pets are not allowed.

English, German, Spanish, Italian, Portuguese

Year renovated:2011

Number of floors:12

Number of rooms:217

Former name

Altis Hotel

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Suite

Max:

2 persons

57 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Deluxe King Room

Max:

2 persons

23 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Deluxe Room

Max:

3 persons

23 m²

Bed options:

1 Double bed

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Lisbon3300 ft

Airports

Humberto Delgado (LIS) 5.1 mi

Aerodromo Municipal de Cascais (cat) 12.8 mi

Train

Rossio Train Station3700 ft

Metro stations

Avenida Metro Station - North Exit1400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast offered a fantastic spread, with both hot and cold options that fueled our day perfectly.” view full review

Rooftop Relaxation

“The rooftop bar provided a vibrant atmosphere with great music and stunning views, enhancing our evening experience.” view full review

Spotless Accommodations

“Our room was impeccably clean and modern, making our stay incredibly comfortable and enjoyable.” view full review

Impressive Amenities

“The variety of facilities available, including the pool, added to the overall experience, though we wished we had more time to enjoy them.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Baggage storage
Allergy-free rooms
Elevator
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Sports trainer

Guest Parking

Electric kettle

Services

Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's menu

Spa & Leisure

Indoor swimming pool
Leisure/ TV room
Spa & wellness center
Turkish bath
Jacuzzi
Manicure
Waxing
Beauty treatment
Massage

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

Rua Castilho, 11, Lisbon, Portugal, 1269-072

Map view

street view

Rua Castilho, 11, Lisbon, Portugal, 1269-072

City landmarks

Castle

Castle of Sao Jorge

1.5 mi

Square

Praca do Comercio

1.4 mi

cnrs Rua de Santa Justa & Largo do Carmo

Santa Justa Lift

1.1 mi

Square

Rossio Square

4400 ft

Market

Time Out Market Lisboa

1.3 mi

Church

Miradouro da Senhora do Monte

1.3 mi

Church

Miradouro Sao Pedro de Alcantara

3800 ft

Church

Lisbon Cathedral

1.3 mi

Museums

Calouste Gulbenkian Museum

1.2 mi

Museums

National Museum of Ancient Art

1.3 mi

Parks

Parc Eduardo VII

4700 ft

Church

Church of Sao Roque

4500 ft

LisbonPortugal

Bairro Alto

4700 ft

Square

Graca Church and Convent

1.1 mi

Museums

Dr. Anastacio Goncalves House-Museum

4200 ft

Museums

Alfama

1.3 mi

Rua Augusta 2 Praça do Comércio

Arco do Triunfo

1.2 mi

Church

Igreja do Menino Deus

1.1 mi

Square

Luis de Camoes Square

1.0 mi

Church

Basilica da Estrela

4900 ft

Museums

Carmo Archaeological Museum

1.0 mi

Rua das Portas de Santo Antao

Casa do Alentejo

3400 ft

LisbonPortugal

Chiado

5000 ft

Events

Lisbon Coliseum

3600 ft

Garden

Miradouro do Torel

3800 ft

Church

Convento de Sao Pedro de Alcantara

2500 ft

Museums

The National Museum of Contemporary Art

1.2 mi

Nearby

Avenida da Liberdade

Liberty Avenue

1400 ft

Garden

Natural History Museum and Botanical Garden

1800 ft

Historic Site

Reservatorio da Patriarcal

1800 ft

Restaurants

Rendez Vous Bistro

0 ft

Rua Castilho n0 13A At Altis Grand Hotel

Garden Roof Bar

300 ft

Rua Castilho 11 Topo do Altis Grand Hotel

Dote - Cervejaria Moderna

500 ft

Rua Barata Salgueiro 37A

Blue Restaurant & Bar

400 ft

Rua Rodrigo da Fonseca 2

Level Eight Roof Top Bar & Lounge

300 ft

Rua Castilho 14C Terrace

39 Degraus Restaurante Bar

300 ft

Rua Barata Salgueiro 39 Cinemateca Portuguesa

Os Tibetanos

500 ft

Rua do Salitre 117

Tasca do Salgueiro

500 ft

Rua Barata Salgueiro 37 A R/C Zona Da Avenida Da Liberdade / Marques de Pombal

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

great location

friendly staff

misleading room images

lack of overcoat hooks

8.0/10

Great

Rooms

7.4

Location

8.3

Service

8.5

Dining

8.6

4/5 based on 1624 reviews

#98 of 325 hotels in Lisbon based on Tripadvisor

Edith

United Kingdom, March 2024

8.4/10

I absolutely loved my stay at this hotel! The rooms were comfortable and offered a gorgeous view, especially being on a higher floor with an early check-in bonus. The staff was incredibly polite and efficient, making my burger buffet experience even more pleasant. The location was a delight overlooking Lisbon and allowed easy access to the main avenue for shopping and local eateries. The dining experience was fabulous and truly made my day, even though it could have more diverse options. Overall, a lovely city stay with a few minor drawbacks.

Rooms

8.0

The rooms were comfortable with a gorgeous view.

Service

9.0

The staff was incredibly polite and helpful.

Location

9.0

The location was a delight overlooking Lisbon, enabling easy access to shopping and local eateries.

Dining

8.0

The dining was fabulous, making my day, but could have more diverse options.

Facilities

8.0

The facilities were well-maintained and provided a pleasant experience.

James

United Kingdom, December 2023

8.0/10

My stay at the hotel had its ups and downs. While the rooms were clean and well-appointed, they were pretty small and not soundproof, which was a bit frustrating after a long flight. The staff, especially those in the spa area, were very helpful, but some were a bit abrupt. The location was nice, close to the shopping area and some great restaurants, making it easy to explore the city. The dining experience was excellent, with wonderful and varied choices every day.

Rooms

7.0

The rooms, although clean and well-appointed, were on the smaller side and not soundproof.

Service

8.0

The staff, particularly in the spa area, were very helpful, although some were a bit abrupt.

Location

8.0

The location was nice, close to the shopping area and some nice restaurants, allowing for easy exploration of the city.

Dining

9.0

The dining experience was wonderful, with different choices every day.

Facilities

8.0

The facilities were nice and always available.

Mark

United States of America, November 2023

8.2/10

My stay at the hotel was a mix of highs and lows. The rooms were large and comfortable but lacked hooks for overcoats. The hotel's location proved to be convenient near downtown Lisbon, but the rooms looked completely different from the pictures shown during booking.

Rooms

7.0

The rooms were large and comfortable, but lacked hooks for overcoats. They can get crowded at times due to the large number of package tour guests arriving before bus excursions.

Service

8.0

Upon check-in, I was promptly given identification. While a staff member was initially too busy to assist, another team member offered extraordinary service during our stay, quickly addressing any issues that arose.

Location

9.0

The hotel's location was good, close to downtown Lisbon and Avenida de la Republica, offering a peaceful retreat away from the city noise.

Dining

9.0

The dining experience was impressive with one of the best hotel breakfasts I've tasted, offering a wide selection of fresh options. The only downside was the difficulty in serving poached eggs.

Facilities

8.0

The hotel's facilities were up to par, with services like room service, car hire, and tours/ticket assistance available.

great location

misleading room images

Fred

United States of America, September 2023

7.0/10

The hotel is located close to shops and restaurants, but the rooms are small and not up to 5-star standards with a large double bed. The service is trustworthy and extends from reception staff to management, but some chaotic incidents affected our stay. The location offers good connectivity but shows signs of aging. The dining experience is good overall, with a varied menu, yet lack of communication on breakfast options was disappointing.

Rooms

6.0

The rooms are small and not up to current 5-star standards, albeit with a large double bed.

Service

7.0

The service from all staff members, including reception, restaurant, and cleaning, was trustworthy.

Location

7.0

The hotel's location provides good access to shops and restaurants, but it shows signs of aging.

Dining

8.0

The dining options cover a wide range of choices, but the lack of communication on available breakfast options was disappointing.

Facilities

7.0

John

United Kingdom, August 2023

8.2/10

The hotel's location is excellent, especially if you enjoy walking everywhere. The staff is extremely pleasant and very helpful, but the cleanliness of the rooms could be improved. The dining experience is memorable with a fabulous choice of dishes. Overall, a good value for money stay.

Rooms

7.0

The rooms hadn't been made up/cleaned when we got back in the afternoon, even though we put the request outside the door. Also, items like towels, soap, and toilet paper were often forgotten.

Service

9.0

The staff is always incredible friendly with a smile on their face and offers great recommendations on places to visit and shop.

Location

9.0

The hotel's location is perfect, especially if you like to walk everywhere and it's close to railway and subway stations with good connections to the city center and the airport.

Dining

8.0

The dining experience is a memorable and fabulous choice of hot and cold dishes, although some items could be more diversified.

Facilities

8.0

The hotel offers various services like room service, car hire, and tours/ticket assistance.

Christopher

United Kingdom, July 2023

8.2/10

The hotel had well-maintained and spacious rooms with a large double bed, meticulously clean and cared for. While it could get crowded due to the influx of package tour guests, the size of the room was truly impressive. The location, though a bit hilly, was perfect for exploring the bar and restaurant areas, although dining options in the vicinity were limited. The dining experience was exceptional, with attentive staff and a delightful breakfast selection. Overall, a pleasant stay with good value for money.

Rooms

8.0

The rooms with a large double bed were very clean and well looked after, albeit crowded at times due to package tour guests. The room size was great.

Service

9.0

The service from reception staff to cleaning staff was very professional and helpful. Claudia Ribeira from group reservations was extremely friendly and efficient.

Location

7.0

The location, while a little hilly, was great for accessing the main street and attractions, albeit with limited nearby dining options.

Dining

9.0

The dining experience was exceptional, with polite and helpful staff. The hotel breakfast was one of the best, offering a wide selection and fresh, tasty options.

Facilities

8.0

The facilities were well-maintained and offered services like room service and tours, reflecting good value for money.

Ben

United States of America, June 2023

8.8/10

Staying at the hotel was a pleasant experience. The rooms are quite good sized for Europe, well-appointed, and spotlessly clean, though lacking a kettle or ironing equipment. The buffet breakfast was good, making it easy to start the day right. Overall, the location is fantastic for exploring the city without any hassle.

Rooms

8.0

The rooms are very clean and comfortable, perfect for a good night's sleep. It was a Delux Double room on the 10th floor that accommodated three of us.

Service

9.0

The service was exceptional, with extremely polite and attentive staff who are always willing to help. I also appreciated the range of services offered, from room service to tours and ticket assistance.

Location

9.0

The hotel's location is perfect, centrally located to all the attractions I wanted to visit. It was easy to walk to the shops, metro station, and even the river, making it convenient for exploring the city on foot.

Dining

9.0

The dining experience was fantastic, with a varied choice of delicious breakfast items that catered to everyone's tastes. I found the international favorites beautifully presented and tasty, making dining a real pleasure.

Facilities

9.0

The facilities, including the spa and dining area, were amazing and added to the overall enjoyment of the stay.

buffet breakfast

lack of kettle

Susan

United Kingdom, June 2023

8.6/10

The hotel rooms, although feeling a bit old compared to pictures, were clean, and the concierge service was very helpful. The service provided was ever so friendly and helpful, with great hospitality and a range of helpful amenities. The location was conveniently situated 1.5km from the harbor and close to luxury boutiques. The dining experience was amazing with a wide choice and excellent quality. The facilities were well-maintained and top-notch.

Rooms

8.0

The rooms were clean and perfect size for us, despite feeling a bit old compared to pictures. The TV was laggy, and the remote wouldn't connect even though the IR eye was hanging down from the flashy mirror TV.

Service

9.0

The service was more than helpful. The staff were very friendly and provided great hospitality, making my stay very enjoyable.

Location

8.0

The hotel is located 1.5km from the harbor and a few hundred meters from the main walking street, which is very convenient for exploring the area. The bustling surroundings added to the lively atmosphere.

Dining

9.0

The dining experience was excellent with a very large assortment, including gluten-free and vegetarian options. The service provided by the staff, especially by Paulo, was exceptional.

Facilities

9.0

The facilities at the hotel were top-notch and well-maintained, offering a range of services like room service, car hire, dry cleaning, and valet parking.